Children’s fares apply to elementary school students. The fare for children is half that of adults, with values of 5 yen being rounded up to the next 10 yen.
Children younger than elementary school age will not be charged a fare except for the following reasons.
・The child is occupying a seat.
・The child is riding alone.
The following passengers will receive a 50% discount on standard adult or child fare.
・Passengers issued a Certificate of Disability in accordance with Article 15 Paragraph 4 of the Act on Welfare of Physically Disabled Persons who present their certificate
・Passengers issued a Rehabilitation Handbook for Persons with Intellectual Disabilities in accordance with the Rehabilitation Notebook System who present their certificate
・Passengers who are cared for or protected by a facility stipulated in Article 12-4 and Articles 41-44 of the Child Welfare Act who present a Bus Fare Discount Certificate

*In all cases, if a caregiver (accompaniment) is required, the fare discount will also apply to that of one caregiver (accompaniment) traveling with the passenger. However, if the passenger has a certificate, handbook, or discount certificate and is able to ride for free, the caregiver will not be eligible for the discount.
*Please note that no discounts other than those listed above are available.

You can make changes prior to your departure time on weekdays between 9:00 am to 2:30 pm as long as the bus line remains the same and the fare does not increase.
If you need to make a change multiple times or if the fare increases, you will need to purchase a new ticket after canceling and getting a refund.
Depending on how you cancel, there could also be a fee.
Changes cannot be made after the departure time.
Email tickets and mobile tickets (email ticket converted into a smartphone ticket) purchased through Hassha Alright Net can only be changed if purchased with a credit card.
Changes can be made online until 10:59 pm the day before departure, if seats are available.
Changes cannot be made for purchases made with JAPAN BUS ONLINE.
You will have to cancel and make a new purchase.

Cancellations and refunds of tickets will be made using the following formula only if a request is made before the departure time printed on the ticket.
In that event, a service fee for the refund will be applied. Please also note that any requests made after the departure time printed on the ticket will not be handled.
・Complete cancellation of one-way ticket: one-way ticket fare - service fee (¥110) = refund amount
*Service fee amount varies according to point of refund.
The point of refund varies depending on the point of purchase. 　　
(1) JTB tickets: To cancel and get a refund, call the JTBHTA sales center (050-3311-8730) or scan the QR code on your ticket to do it online.
* Refunds cannot be obtained at convenience stores.
(2) Hassha Alright Net and JAPAN BUS ONLINE (email tickets and mobile tickets purchased online)
By 10:59 pm the day before the departure date: Online refund
11:00 pm and after the day before the departure date: Call the bus company, and you will be refunded by the payment processor after performing the procedure.
It will take time for the refund to be processed.
You cannot cancel a reservation online the day before departure. You must call the bus company.
If you cannot contact them by phone, then send an email to the following
address:k-yoyaku@kawagoe-kj.co.jp
* This email address is for cancellations only.
(3) Tickets purchased through WELLNET or directly at a convenience store (Lawson, MINISTOP)
Phone number for refunds: 0570-046-046 (9:00 am to 6:00 pm) or online reception.
https://bus.norimono.jp/bus/toregister.html#repayment/
(4) If you purchased a ticket through a travel agency (JTB Metropolitan Area), they will provide the refund.
◎ The fee may vary depending on where you perform the procedure.

If your smartphone ticket cannot be confirmed on the departure date, you will need to purchase another ticket and get a re-issuance certificate.
Then, contact the WELLNET call center for a refund.
For email/mobile tickets, if your printed, email, or mobile ticket cannot be confirmed, you will need to purchase another ticket and get a re-issuance certificate.
Then, contact the bus company to get a refund from your payment processor. It will take time to be processed.

Please note that significant delays in arriving at your destination due to traffic and weather conditions, etc. may occur. No refunds will be provided due to delays. Additionally, no compensation with regard to connecting transportation, accommodation facilities, etc. arranged by the passenger will be provided.
Operation may be suspended if it is judged that ensuring the safety of operation may be difficult due to road or weather conditions, etc. Please contact the Reservation Center or the bus sales office of the relevant transportation company for any inquiries regarding operation status.
Operation information can also be checked on Hassha Alright Net or our website. In the event that operation is suspended, refunds will be issued with no service fees applied. Please not that no compensation with regard to connecting transportation, accommodation facilities, etc. arranged by the passenger will be provided in the event of suspension of operation.

Smoking is prohibited inside the bus.
Please wear your seat belt at all times when the bus is moving.
Please take care not to cause a nuisance to other passengers when using smartphones, mobile phones, or other devices on the bus.
Regarding wheelchairs: Please note that foldable wheelchairs can be stored in the underfloor trunk space, but as a general rule, we are unable to accept electric wheelchairs. (We may request that you use a different means of transportation.)
Additional fees separate from the fare may be charged if your ticket is purchased from a travel agency.
As a general rule, we refuse reservations made using fictitious names or contact information as that information is necessary in the event of an emergency.